Returns Policy | OzStraps
If you ever experience any issues — wrong size, incorrect item, change of mind, or a faulty product — simply email us at sales@ozstraps.com.au and we’ll look after you.
Returns Address:
PO Box 818, Carnegie VIC 3163
You can also review our Shipping Information and Warranty Policy for more details.
You have 60 days from the date of purchase to request a return or exchange.
- Proof of purchase (receipt or order confirmation) is required
- Partial refunds may apply in certain cases (see the “Refunds” section)
To start a return, email us at sales@ozstraps.com.au.
We replace items that are:
- Defective or faulty
- Damaged
- Incorrectly sent (wrong item received)
If you need an exchange for the same item, please contact sales@ozstraps.com.au.
If the issue is on our end, we will cover all return shipping costs ✅
If you’ve simply changed your mind, no worries — we can usually still help within 60 days.
- You are responsible for the return shipping costs
- Shipping costs are non-refundable
- A $10 handling fee will be deducted from your refund
- We strongly recommend using a trackable shipping service
Need help with the best way to return your item? Email us at sales@ozstraps.com.au.
If an order is returned to us due to an incorrect or invalid shipping address, or due to a mistaken purchase:
- Refunds will incur a $10 shipment and handling fee deducted from the total refund
If you would like your items reshipped, please email us at sales@ozstraps.com.au and we’ll assist where possible.
We offer refunds where a product has a confirmed manufacturing fault.
Once your return is received and inspected, we will email you to confirm:
- That we have received your returned item
- Whether your refund has been approved or rejected
Approved refunds are processed promptly and a credit is automatically applied to your original method of payment.
If you have been notified that a refund has been issued but you have not yet received it, please:
- First check with your payment provider or financial institution (e.g. bank, PayPal)
- Allow for standard processing times, as there can be delays before funds appear
If you have done this and still haven’t received your refund, contact us at sales@ozstraps.com.au and we’ll do our best to help resolve the situation.